The important thing to remember is that with Quick Assist, the person giving assistance is the one who views the other person’s PC. The person who wishes to give the demonstration will choose Get assistance while the person viewing the demonstration will choose Give assistance. And it is here that the reversal happens. It is here that Quick Assist is told who is the helper and who is the recipient. The dialog to the left appears on both PCs. You’ll find the utility on Windows 10’s start menu under W in the Windows Accessories folder. It’s not much of a trick, really, and there is only one requirement - that the person receiving the demonstration have a Microsoft account.īoth parties launch Quick Assist on their respective PCs. If the helper wants to demonstrate a procedure or software feature, and has been granted control by the recipient, the helper can grab the mouse and proceed.īut what if the demonstration involves something that the recipient’s PC does not support? Suppose the helper’s goal is to demonstrate Adobe Photoshop Elements (PSE) and the recipient does not have that program? Or something that is in Windows 10 Pro and not Windows 10 Home?Įven though this kind of demonstration is not its intended purpose, Quick Assist can be used that way. The key to this arrangement is that all the action happens on the recipient’s PC. The person being helped retains full control of their system, while the person helping can see everything that is happening and, if given permission, can control the remote PC. The goal makes clear why Quick Assist is one-way - it is intended to allow one person to help another by gaining remote access to the recipient. I explained the goal and operation of Quick Assist in my previous article for AskWoody, Windows 10 Quick Assist: Fast, simple, and free (Issue 17.46.0, ). Once the session is underway, the roles of the two systems involved cannot be swapped. The simple difference between a screen-sharing tool (Skype, Zoom) and a remote-control tool such as Quick Assist is that the latter is one-way. Instead of helping someone with remote control, Quick Assist can be used as a demonstration tool.
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